When a Death Occurs
When a death occurs, the first hours can feel overwhelming. If your loved one chose cremation—or if your family is considering that option—you do not have to navigate the next steps alone.
Our team is here to guide you with compassion, explain what needs to happen right away, and help coordinate cremation arrangements with care and clarity. From transportation to required paperwork and service planning, we are here to support you every step of the way.
On this page, you will find helpful information about what to do first when arranging cremation services.
Notify Proper Authorities
If your loved one passes away while under the care of a hospital, hospice program, or nursing facility, the staff will usually notify the appropriate authorities and begin the initial process for you.
If the death occurs at home, you will need to contact the attending physician, hospice nurse, or emergency medical personnel so the death can be legally pronounced and the required documentation can begin.
If no one was present at the time of death, contact local law enforcement or emergency services before moving your loved one. Once the proper authorities have been notified, cremation arrangements can move forward.
Contact Us for Support
Our caring staff can help you begin cremation arrangements and coordinate the transfer of your loved one into our care. During this call, we will gather basic information, discuss whether prearrangements were made, and explain the next steps for authorization, paperwork, and timing.
We can also walk you through available options for memorial services, urn selection, keepsakes, and any questions you may have about the cremation process. When you are ready, we will meet with you to discuss everything in greater detail and help you create a meaningful tribute.
